Refund Policy

Last updated: May 2025

We want you to be satisfied with Inkvor. This policy explains when refunds are available and how to request one.

1. Scope

This policy applies to all purchases made through Inkvor, including monthly subscriptions and any future one-time credit purchases.

2. Refund Window

Refund requests must be submitted within 7 days of the original payment date. Requests submitted after this window will not be eligible.

3. Eligible for Refund

Billing errors or duplicate charges caused by a technical fault on our side
Subscription charged after a confirmed cancellation
Platform outage exceeding 24 hours that prevented you from using your credits
First-time subscription purchase within the 7-day window with minimal credits used

4. Not Eligible for Refund

Credits that have already been consumed
Generations that completed successfully, even if you are dissatisfied with the creative output
Accounts suspended for violating our Acceptable Use Policy
Requests submitted after the 7-day refund window
Partial refunds for partially used subscription periods

5. AI Generation Failures

If a generation task fails due to a model error, timeout, or platform issue, credits are automatically returned to your account balance. No manual request is needed. You can verify your credit balance at any time in your account dashboard.

6. Subjective Dissatisfaction

AI-generated content is inherently non-deterministic. We cannot guarantee a specific visual outcome from any given prompt. Successfully completed generations that do not meet your personal expectations are not eligible for refunds. We recommend testing with the free tier before subscribing.

7. Cancellation & Subscription End

You may cancel your subscription at any time. After cancellation, your plan remains active until the end of the current billing period. We do not issue prorated refunds for unused days in the current period.

8. How to Request a Refund

Email us at support@inkvor.com with:

Your account email address
Order or transaction ID
Reason for the refund request

We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days back to your original payment method.

9. Before Filing a Chargeback

Please contact us at support@inkvor.com before filing a dispute with your bank or card issuer. We can usually resolve billing issues quickly and directly. Unauthorized chargebacks may result in account suspension.

10. Payment Processing

Payments are processed by our third-party payment provider. Refunds are issued through the same payment channel used for the original transaction.